How quickly can you start on a new request?
For most services we can begin within 48 hours of a confirmed scope and deposit. Appointments can often be arranged for the next business day depending on availability. We'll give you a realistic start date during the first conversation, not after you've paid.
Do you serve clients outside Nairobi?
Our primary service area is Nairobi and its immediate suburbs — areas like Westlands, Karen, Kiambu Road, and Thika Road. For product supply we can arrange courier delivery to other Kenyan towns, but on-the-ground services are Nairobi-focused for now.
What does a written scope of work include?
A one-to-two page document covering exactly what we'll do, what we won't do, the timeline, the deliverables you'll receive, and the payment schedule. It protects both sides and means there are no surprises at the end of a project.
Can I meet the team before committing?
Absolutely. Walk into our Kimathi Street office during business hours or book a 20-minute introductory call. We find that a short conversation before any money changes hands saves everyone time and sets the right expectations from the start.
What happens if results depend on factors outside your control?
We'll flag those dependencies in the scope before we start. If an external factor — a supplier delay, a regulatory timeline, a third-party approval — affects delivery, we notify you immediately and propose an adjusted plan. We don't go quiet; that's a family-team promise.